This Privacy Policy explains how Dr. Mildred Charles ("we," "us," or "our") collects, uses, discloses, and retains personal information when you visit drmildredcharles.com, request information, register for a professional offering, enroll in a course or program, schedule a service, or interact with related professional platforms.
Information We May Collect
- Name, email address, telephone number, and other contact information you voluntarily provide.
- Program, course, coaching, workshop, webinar, or event registration information.
- Scheduling information and appointment preferences.
- Order, payment-status, invoice, and transaction records, excluding full payment-card numbers handled by payment processors.
- Professional or career-related information you voluntarily provide in forms, surveys, applications, or coaching contexts.
- Correspondence, support, and administrative communications.
- Course participation, progress, completion, attendance, assignment, or platform activity where collected by the course host.
- Website analytics, IP address, browser, device, and usage information where collected.
- Marketing preferences and unsubscribe status.
How We Use Information
- To respond to requests and deliver professional services, courses, workshops, coaching, webinars, or resources.
- To administer registrations, scheduling, payments, course access, attendance, program communications, and completion records.
- To communicate about services you requested and send marketing where permitted.
- To maintain business, legal, accounting, tax, security, and fraud-prevention records.
- To improve professional offerings, curriculum, communications, and website performance.
Professional and Coaching Information
Information shared in coaching or professional-development contexts may be personal or sensitive in nature. We use such information only as reasonably necessary to provide the requested service, administer the engagement, maintain appropriate records, or comply with legal obligations.
This Privacy Policy does not create therapist-patient, medical, legal, fiduciary, or other licensed-professional confidentiality obligations unless a separate written agreement and applicable law expressly create them.
Third-Party Service Providers
We may use third-party providers such as Thinkific, Zoom, email platforms, scheduling tools, cloud services, analytics providers, and payment processors. These providers may process limited information necessary to deliver their services and operate under their own privacy and security practices.
Payments
Payment information is processed by authorized third-party payment providers. We do not receive or store complete payment-card numbers.
Marketing
You may unsubscribe from marketing communications at any time using the unsubscribe link in the email. Transactional, administrative, or legally required communications may still be sent where appropriate.
Cookies and Analytics
The website may use cookies, analytics, or similar technologies for functionality, security, performance, and marketing attribution, subject to available consent controls and applicable law.
Data Retention
Information is retained only as long as reasonably necessary for service delivery and legitimate business, legal, tax, accounting, security, dispute, and compliance purposes. Different categories of information may require different retention periods.
Your Rights
Depending on your location, you may have rights relating to access, correction, deletion, restriction, portability, consent, or complaint. Rights are subject to applicable law and lawful exceptions.
A privacy-rights contact method should be listed on the website. Reasonable identity verification may be required before fulfilling certain requests.
Security
Reasonable administrative and technical measures are used to protect information, but no system can guarantee absolute security.
Third-Party Links
We are not responsible for the privacy practices of third-party websites or services linked from the DRMC Website.
Updates
This Privacy Policy may be updated from time to time. The current version and effective date will be posted on this page.
Contact
Questions concerning this Privacy Policy may be directed to the contact method listed on drmildredcharles.com.